During a previous internship at a financial institution, Yi Keat gained hands-on experience in imaging and deploying laptops, desktops, and mini PCs for a tech refresh project, including configuring and troubleshooting hardware and software issues, as well as providing remote support to end users at branches nationwide, which allowed him to be exposed to the day-to-day IT operations in a professional work environment. Besides, the internship also allowed him to gain experience in customer service, explaning workflows and technical procedures in simple terms to end users, and work with in-house IT services functional teams to resolve issues effectively.

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